Privacy Policy of Maple Grove Digital
Maple Grove Digital is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you visit our website or use our services related to advanced forest inventory and monitoring software, AI-powered predictive analytics, drone-based aerial surveying, precision forestry management tools, sustainable resource optimization platforms, and digital twin creation for forest ecosystems.
1. Information We Collect
We collect various types of information in connection with the services we provide, which can be broadly categorised as follows:
- Personal Information You Provide: This includes information you provide directly to us when you inquire about our services, register for an account, subscribe to our newsletters, participate in surveys, or communicate with us. This may include your name, email address, phone number, company name, job title, and any other information you choose to provide.
- Service Usage Data: When you use our platforms and software, we collect information about your interactions, such as features used, time spent on the platform, and other operational data. This data helps us improve our services and tailor them to your needs. For drone-based services, this may include general flight metadata, but not the raw imagery or specific location data beyond what is necessary for service delivery and anonymized analytics.
- Technical and Device Information: We automatically collect certain information when you access our site, including your IP address, browser type, operating system, referring URLs, device identifiers, and information about how you interact with our online platform.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Maintain Our Services: Operating our advanced forest inventory and monitoring software, AI-powered predictive analytics, and other digital solutions.
- To Improve, Personalise, and Expand Our Services: Understanding how you interact with our platform to develop new features and enhance user experience.
- To Communicate with You: Responding to your inquiries, sending technical notices, updates, security alerts, and support and administrative messages.
- For Marketing and Promotional Purposes: With your consent, we may send you marketing communications about our products, services, offers, and events. You can opt-out at any time.
- To Ensure Security and Prevent Fraud: Protecting our online platform and users from fraudulent or illegal activities.
- For Compliance with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.
3. Disclosure of Your Information
We do not sell your personal information. We may share your information with third parties in the following situations:
- Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., hosting, maintenance, analytics, CRM). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If Maple Grove Digital is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- With Your Consent: We may share your information with your explicit consent for any other purpose not outlined here.
4. Data Security
The security of your data is paramount to us. We implement appropriate technical and organizational measures designed to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely destroy it in accordance with applicable laws and our internal policies.
6. Your Data Protection Rights
Depending on your location and applicable law (such as the GDPR for individuals in the European Economic Area), you may have the following rights regarding your personal information:
- The Right to Access: Request copies of your personal data.
- The Right to Rectification: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: Request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: Request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: Object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
7. Third-Party Websites
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, our data practices, or would like to exercise any of your data protection rights, please contact us:
Maple Grove Digital
147 Forestlea Crescent, Suite 300
Toronto, Ontario, M4G 3J4
Canada